₹44,855 - 68,113 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Tata Consultancy Services is seeking a part-time Online Account Support Specialist to join our team in Chennai, Tamil Nadu. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.
Responsibilities: - Provide online account support to clients, ensuring their needs are met in a timely and efficient manner - Resolve customer inquiries and issues through various communication channels, including email, chat, and phone - Collaborate with internal teams to address customer concerns and provide solutions - Maintain accurate records of customer interactions and transactions - Proactively identify opportunities to improve the customer experience and suggest process enhancements - Stay up-to-date on product knowledge and industry trends to better assist customers
Requirements: - Resilient and resourceful individual with excellent decision-making skills - Strong people management abilities to effectively handle customer interactions - Previous experience in online account support or a related field - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business Administration or a related field is preferred
Benefits: - Retirement plan - Visa sponsorship - Travel opportunities
Working Environment: The Online Account Support Specialist will thrive in an energetic and rapidly evolving work setting, collaborating with a diverse team to deliver exceptional customer service.
Equal Opportunity Statement: Tata Consultancy Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
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