Online Call Center Officer

Job Description:

Jio Platforms is seeking a dedicated and driven Online Call Center Officer to join our team in Delhi, India. As an Associate-level position, this role requires a minimum of 2 years of experience in customer service or call center operations.

Responsibilities: 1. Handle inbound and outbound calls to assist customers with inquiries, troubleshooting, and resolution of issues. 2. Provide excellent customer service by maintaining a positive and professional attitude at all times. 3. Communicate effectively and efficiently with customers to ensure a satisfactory experience. 4. Document all interactions and maintain accurate records in the company's CRM system. 5. Collaborate with team members and other departments to address customer needs and escalate issues as needed. 6. Stay up to date on product knowledge and company policies to provide accurate information to customers. 7. Meet performance goals and metrics set by the team lead or manager.

Requirements: 1. Minimum of 2 years of experience in customer service or call center operations. 2. Strong interpersonal skills with a cooperative and customer-focused attitude. 3. Attention to detail and ability to multitask in a fast-paced environment. 4. Excellent communication skills, both verbal and written. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work effectively in a remote environment with minimal supervision. 7. Willingness to learn and adapt to new technologies and processes.

Personality Traits: - Driven: Motivated to excel and achieve personal and team goals. - Dedicated: Committed to providing the best possible service to customers and the company.

Soft Skills: - Cooperation: Able to work effectively with team members and collaborate on projects. - Attention to Detail: Thorough and meticulous in handling customer inquiries and resolving issues.

Benefits: - Travel opportunities for training or company events. - Training and professional development opportunities to enhance skills and knowledge. - Remote work flexibility to achieve a work-life balance.

Working Environment: At Jio Platforms, we strive to cultivate leaders who foster inclusivity and mentorship. Our team environment encourages growth and support for all employees to succeed.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Jio Platforms is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are treated with respect and have the opportunity to succeed. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.