Online Chat Support Manager

Job Description:

Meesho is seeking a passionate and independent Online Chat Support Manager to join our team in Delhi, IN on a part-time basis. As a Mid-to-Senior Level professional with at least 8 years of experience in customer support or a related field, you will be responsible for managing our online chat support team to ensure excellent customer service and satisfaction.

Responsibilities: - Lead and supervise a team of online chat support representatives to provide timely and accurate responses to customer inquiries and issues. - Develop and implement strategies to optimize the online chat support process, including setting performance goals and metrics for the team. - Monitor chat conversations to ensure quality and consistency in responses, and provide feedback and coaching to team members as needed. - Collaborate with other departments, such as customer service, marketing, and product development, to address customer needs and improve the online chat support experience. - Stay up-to-date on industry trends and best practices in online chat support to continuously improve our service offerings. - Handle escalated customer issues and complaints with professionalism and empathy, striving to find satisfactory resolutions for all parties involved.

Requirements: - 8+ years of experience in customer support or a related field, with at least 3 years in a managerial or supervisory role. - Strong leadership skills with the ability to motivate and inspire team members towards achieving goals. - Excellent communication and interpersonal skills to effectively interact with colleagues, clients, and partners. - Proven ability to conduct research and analyze data to identify trends and opportunities for improvement. - Bachelor's degree in a relevant field is preferred, but not required.

Personality Traits: Passionate, Independent Soft Skills: Leadership, Research

Benefits: - Company transportation - Disability insurance - Company equipment

Working Environment: - Build strong relationships with colleagues, clients, and partners to foster a positive and collaborative work environment.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Meesho is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.