Online Chat Support Manager

Job Description: PharmEasy is looking for a talented Online Chat Support Manager to join our team in Mumbai, Maharashtra. The ideal candidate will have at least 7 years of experience in a similar role. As the Online Chat Support Manager, you will be responsible for managing a team of online chat support representatives, ensuring exceptional customer service, and driving customer satisfaction.

Responsibilities: - Oversee a team of online chat support representatives, providing guidance and support as needed - Monitor chat interactions to ensure quality and consistency - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer issues and provide timely resolutions - Analyze chat data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Train new team members on best practices and company policies - Stay up-to-date on industry trends and best practices for online chat support

Requirements: - Minimum of 7 years of experience in online chat support or customer service - Proven track record of successfully managing a team - Excellent written and verbal communication skills - Strong decision-making skills and emotional intelligence - Passionate and driven individual with a customer-centric mindset - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Disability insurance - Parental leave - Joining Bonus

Working Environment: As a part-time Online Chat Support Manager at PharmEasy, you will have the opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions. You will work in a dynamic and collaborative environment where your contributions will make a real impact.

Equal Opportunity Statement: PharmEasy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

If you meet the requirements and are excited about the opportunity to join a leading company in the healthcare industry, we encourage you to apply for the Online Chat Support Manager position at PharmEasy.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.