Online Chat Support Manager

HealthifyMe, a leading health and fitness app company based in Mumbai, Maharashtra, is seeking a part-time Online Chat Support Manager to join our team. As an Associate Level position, we are looking for a candidate with at least 5 years of experience in a similar role.

Responsibilities: - Manage a team of online chat support representatives - Oversee day-to-day operations of the online chat support department - Monitor chat interactions to ensure quality service is being provided - Develop and implement chat support strategies to improve customer satisfaction - Train and onboard new chat representatives - Collaborate with other departments to address customer concerns and resolve issues - Analyze chat support metrics and provide regular reports to management - Stay up-to-date on industry trends and best practices in online chat support

Requirements: - Resilient and resourceful personality traits - Strong decision-making and teamwork skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a team - Proficiency in chat support software and tools - Experience in managing a team of chat support representatives - Proven track record of improving customer satisfaction through chat support

Benefits: - Paid Time Off (PTO) - Parental leave - Employee discounts - A supportive and collaborative work environment where colleagues are treated like an extended family

Equal Opportunity Statement: HealthifyMe is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 26, 2024

If you meet the requirements and are excited about the opportunity to join our team, please submit your application before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.