Online Chat Support Manager

Job Description:

Tata Consultancy Services is seeking a part-time Online Chat Support Manager to join our team in Bangalore, Karnataka. As an Associate level position, the ideal candidate will have at least 5 years of experience in a customer service or online support role.

Responsibilities: - Manage a team of online chat support agents to ensure timely and accurate responses to customer inquiries - Develop and implement processes to streamline communication and improve overall customer satisfaction - Monitor chat conversations for quality assurance and provide feedback to support agents as needed - Analyze chat data and customer feedback to identify trends and make recommendations for improvement - Collaborate with other departments to address customer issues and provide exceptional service - Train new support agents on chat platform usage and best practices - Stay up-to-date on industry trends and best practices in online chat support

Requirements: - Resourceful and reliable individual who can effectively manage a team and handle customer inquiries - Strong problem-solving skills and the ability to think quickly on your feet - Excellent planning and organizational skills to prioritize tasks and meet deadlines - Experience with online chat platforms and customer service software - Excellent written and verbal communication skills - Ability to work well under pressure and in a fast-paced environment

Benefits: - Employee discounts on Tata Consultancy Services products and services - Disability insurance to protect you in case of unexpected illness or injury - Comprehensive medical coverage to ensure your health and well-being

Working Environment: At Tata Consultancy Services, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work with a dynamic team of professionals in a supportive and collaborative environment.

Equal Opportunity Statement: Tata Consultancy Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

Deadline to Apply: 2024-07-22

We look forward to receiving your application and welcoming you to the Tata Consultancy Services team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.