Online Chat Support Representative

Job Description:

Nykaa, a leading beauty and wellness online retailer, is seeking a motivated and adaptable Online Chat Support Representative to join our team in Kolkata, West Bengal, India. This part-time entry-level position is ideal for someone with at least 1 year of experience and strong communication skills.

Responsibilities: 1. Provide exceptional customer service through online chat support. 2. Assist customers with inquiries, product recommendations, and order-related issues. 3. Resolve customer complaints and issues in a timely and professional manner. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Motivated and adaptable personality traits. 2. Strong planning and communication skills. 3. 1 year of experience in customer service or a related field. 4. Proficient in typing and computer skills. 5. Ability to multitask and work well under pressure.

Benefits: 1. Gym membership for employee wellness. 2. Retirement plan for long-term financial security. 3. Company-provided equipment for work.

Working Environment: At Nykaa, we prioritize employee well-being through health and wellness initiatives. Our team is dedicated to creating a positive and supportive work environment where everyone can succeed and thrive.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Nykaa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.