Online Client Relations Assistant

Job Description:

AgroStar is seeking an Online Client Relations Assistant to join our team in Delhi, India. As an Associate level position, the Online Client Relations Assistant will be responsible for supporting our online client relations team in managing customer inquiries, resolving issues, and ensuring an excellent customer experience. This is a part-time role with a requirement of at least 2 years of relevant experience.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Assist customers with order placement, product information, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with internal teams to address customer concerns and provide solutions. 5. Assist in developing and implementing strategies to improve customer satisfaction and retention. 6. Stay up-to-date on product knowledge and company policies to effectively assist customers. 7. Provide feedback to management on customer trends and issues.

Requirements: 1. 2 years of experience in a customer service or client relations role. 2. Energetic and hardworking personality traits. 3. Strong teamwork and adaptability skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and prioritize tasks effectively. 6. Proficiency in MS Office and CRM software. 7. Bachelor's degree in Business Administration or related field preferred.

Benefits: - Free food - Relocation allowance - Dental insurance

Working Environment: At AgroStar, we uphold the highest standards of ethical conduct and integrity. We are committed to fostering a positive and inclusive working environment where all employees are valued and respected.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: AgroStar is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.