Online Client Relations Associate

Job Description:

We are seeking a passionate and driven Online Client Relations Associate to join our team at Bharat Heavy Electricals Limited in Bangalore, Karnataka. As an Entry Level position, no prior experience is required. You will be responsible for building and maintaining positive relationships with our online clients, ensuring their needs are met and issues are resolved promptly and effectively.

Responsibilities: 1. Respond to online client inquiries, feedback, and complaints in a timely and professional manner. 2. Identify client needs and recommend solutions or products that align with their requirements. 3. Collaborate with internal teams to address client issues and escalate as needed. 4. Monitor and maintain online client database to ensure accurate and up-to-date information. 5. Provide timely updates and reports to management on client feedback and satisfaction levels. 6. Assist in developing and implementing online client engagement strategies to drive business growth. 7. Stay up-to-date on industry trends and competitor activities to proactively address any challenges.

Requirements: 1. Passionate and driven individual who thrives in a fast-paced environment. 2. Excellent time management and decision-making skills. 3. Strong communication and interpersonal abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in computer skills and online platforms. 6. Bachelor's degree in Business, Marketing, or related field preferred.

Benefits: 1. Vision insurance 2. Company equipment provided 3. Disability insurance

Working Environment: At Bharat Heavy Electricals Limited, we prioritize understanding and empathy in all client interactions. We believe in fostering a positive and inclusive work environment where every team member is valued and empowered to succeed.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Bharat Heavy Electricals Limited is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.