Online Client Relations Associate

As an Online Client Relations Associate at Zomato, located in Kolkata, West Bengal, IN, you will be responsible for managing client relationships through online platforms to ensure customer satisfaction and loyalty. This part-time, entry-level position requires at least 1 year of experience in a customer service or client relations role.

Responsibilities: 1. Respond to client inquiries and issues in a timely and professional manner through various online channels such as email, chat, and social media. 2. Build and maintain strong relationships with clients to understand their needs and preferences. 3. Provide recommendations and assistance to clients on Zomato's products and services. 4. Collaborate with internal teams to address client concerns and improve the overall customer experience. 5. Monitor client feedback and satisfaction levels to identify areas for improvement. 6. Assist in developing strategies to increase client engagement and retention.

Requirements: 1. Motivated and confident personality traits to effectively engage with clients. 2. Strong cooperation and decision-making skills to handle various client situations. 3. Excellent communication skills, both written and verbal. 4. Proficiency in using online communication tools and platforms. 5. Ability to work independently and as part of a team. 6. Flexibility to adapt to changing priorities and client needs.

Benefits: 1. Free accommodation for out-of-town employees. 2. Training and professional development opportunities to enhance skills and knowledge. 3. Paid sick leave to ensure well-being and work-life balance.

Working Environment: At Zomato, we encourage a culture of ongoing learning and development for personal and professional growth. Our team values collaboration, innovation, and a commitment to customer satisfaction.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Zomato is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.