Online Client Relations Manager

Job Description:

Livspace is seeking a detail-oriented and highly motivated Online Client Relations Manager to join our team in Chennai, Tamil Nadu. As a part-time Associate Level position, the Online Client Relations Manager will be responsible for managing the relationships with our online clients and ensuring their satisfaction with our services.

Responsibilities: - Build and maintain strong relationships with online clients through regular communication and follow-up - Understand client needs and preferences to provide personalized service and solutions - Resolve client issues and concerns in a timely and efficient manner - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Monitor client feedback and preferences to identify areas for improvement and implement necessary changes - Conduct regular client satisfaction surveys to gather feedback and measure performance - Stay updated on industry trends and competitor activities to provide insights for enhancing client relationships - Provide recommendations for product and service enhancements based on client feedback and market trends

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in client relations or customer service role - Excellent communication and interpersonal skills - Resourceful and adaptable mindset to handle diverse client needs and preferences - Strong critical thinking skills to analyze client feedback and make informed decisions - Teamwork skills to collaborate effectively with internal teams and deliver seamless client experience

Benefits: - Gym membership - Vision insurance - Dental insurance

Working Environment: At Livspace, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of service and satisfaction to our clients.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Livspace is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.