Online Client Relations Representative

Job Description:

Khatabook is seeking a part-time Online Client Relations Representative to join our team in Kolkata, West Bengal. The ideal candidate will be passionate and resourceful with at least 2 years of experience in a client-facing role. As an Associate Level Online Client Relations Representative, you will be responsible for managing client relationships and ensuring client satisfaction through various online platforms.

Responsibilities: - Respond to client inquiries and concerns in a timely and professional manner - Build and maintain strong, long-lasting client relationships through online communication - Monitor and report on client feedback and satisfaction levels - Collaborate with internal teams to ensure client needs are met - Identify opportunities to upsell or cross-sell products or services to clients - Stay up-to-date with industry trends and best practices in online client relations

Requirements: - 2+ years of experience in a client-facing role - Passionate and resourceful individual - Strong project management skills - Excellent critical thinking abilities - Ability to work independently and as part of a team - Excellent communication and interpersonal skills

Benefits: - Retirement plan - Dental insurance - Training and professional development opportunities

Working Environment: At Khatabook, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. Our team is empowered to take ownership of their work and make a real impact on the company.

Equal Opportunity Statement: Khatabook is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.

Deadline to Apply: May 24, 2024

Join Khatabook and help us revolutionize online client relations! Apply now to be a part of our dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.