Online Client Relations Specialist

Job Description:

We are looking for a passionate and independent Online Client Relations Specialist to join our team at Myntra in Delhi, IN. As an Entry Level Online Client Relations Specialist, you will be responsible for building and maintaining relationships with our online clients, ensuring customer satisfaction, and driving engagement on our platform.

Responsibilities: - Develop and implement online client relations strategies to increase customer satisfaction and retention - Respond to client inquiries and concerns in a timely and professional manner - Provide product and service information to clients to assist with their purchasing decisions - Collaborate with internal teams to address client issues and improve processes - Monitor client feedback and suggest improvements to enhance the customer experience - Analyze data and metrics to track client engagement and make recommendations for improvement - Assist in creating online marketing campaigns to drive client acquisition and engagement

Requirements: - Bachelor's degree in marketing, communications, business, or related field - 1 year of experience in client relations or customer service - Strong communication and interpersonal skills - Excellent strategic planning and people management skills - Ability to work independently and manage time effectively - Passion for building relationships and driving customer satisfaction - Familiarity with online platforms and e-commerce industry

Benefits: - Company transportation for work-related travel - Travel and spending expenses covered - Company-provided equipment for work tasks

Working Environment: At Myntra, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a growth mindset to deliver exceptional results for our clients and company.

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.