Online Client Service Associate

Job Description:

Cipla is seeking a part-time Online Client Service Associate to join our team in Kolkata, West Bengal. As an Associate Level position, the ideal candidate should have at least 4 years of experience in client service or a related field.

Responsibilities: 1. Provide excellent customer service to online clients via email, chat, and phone. 2. Assist clients with product inquiries, orders, and issue resolution. 3. Manage and update client information in the company database. 4. Collaborate with the sales team to ensure client satisfaction and retention. 5. Conduct market research to identify trends and improve client service strategies. 6. Create engaging content for online platforms to attract and retain clients. 7. Monitor and analyze online client feedback and adjust strategies accordingly.

Requirements: 1. Motivated individual with a strong sense of adaptability. 2. Excellent research skills to stay informed on industry trends and client preferences. 3. Creative problem-solver with the ability to think outside the box. 4. Strong communication and interpersonal skills. 5. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Retirement plan for eligible employees. 2. Travel opportunities for training and conferences. 3. Free food provided during working hours.

Working Environment: At Cipla, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to make a difference and contribute to the overall success of the company.

Equal Opportunity Statement: Cipla is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified individuals are encouraged to apply.

Deadline to apply: June 29, 2024.

If you meet the requirements and are passionate about providing excellent client service in an online setting, we encourage you to apply for the Online Client Service Associate position at Cipla in Kolkata, West Bengal.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.