Online Client Service Manager

Toppr, a leading online education platform, is looking for a part-time Online Client Service Manager to join our team in Kolkata, West Bengal. This position is ideal for individuals with 6 years of experience at a mid-to-senior level, who possess a strong work ethic and confidence in their abilities.

As an Online Client Service Manager at Toppr, your responsibilities will include: 1. Managing client accounts and ensuring customer satisfaction through effective communication and problem-solving. 2. Collaborating with the sales team to onboard new clients and provide support throughout their journey with Toppr. 3. Developing strategies to improve client retention and maximize revenue opportunities. 4. Monitoring key performance metrics and analyzing data to identify areas for improvement. 5. Providing training and guidance to junior team members to enhance overall team performance.

To excel in this role, you must demonstrate the following personality traits and soft skills: - Hardworking: Ability to go above and beyond to meet the needs of clients and exceed expectations. - Confident: Presenting yourself with assurance and professionalism in all client interactions. - Problem-solving: Finding creative solutions to challenges and obstacles that may arise. - Decision-making: Making informed and timely decisions to drive business success.

In return for your hard work and dedication, Toppr offers the following benefits: - Company equipment provided to support your work responsibilities. - Parental leave to accommodate life events and family responsibilities. - Paid sick leave to ensure your well-being and health are prioritized.

At Toppr, we believe in aligning our work with a greater purpose and contributing to a meaningful mission of providing quality education to students across India. Our working environment is supportive, collaborative, and focused on personal and professional growth.

The deadline to apply for the Online Client Service Manager position at Toppr is May 29, 2024. We are an equal opportunity employer and welcome applications from individuals of all backgrounds and experiences. Join us in shaping the future of online education and making a positive impact on the lives of students worldwide.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.