Online Client Service Manager

Job Description:

BharatPe is seeking a dynamic and experienced Online Client Service Manager to join our team in Delhi, IN. As a mid-to-senior level role, the Online Client Service Manager will be responsible for managing client relationships and ensuring that our online services meet the needs and expectations of our clients. The ideal candidate will have at least 8 years of experience in client services or a related field, with a proven track record of success.

Responsibilities: - Develop and maintain strong relationships with clients through regular communication and interactions - Collaborate with internal teams to ensure that client needs are being met and issues are being resolved in a timely manner - Manage client accounts and maintain accurate records of client interactions - Monitor client feedback and implement strategies to improve client satisfaction - Identify opportunities for upselling and cross-selling products or services to existing clients - Provide insights and recommendations to the management team based on client feedback and interactions

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 8+ years of experience in client services or a related field - Strong project management skills - Excellent negotiation skills - Independent and driven personality traits - Proficient in MS Office and CRM software - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment

Benefits: - Profit sharing - Disability insurance - Retirement plan

Working Environment: At BharatPe, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the environment and the community.

Equal Opportunity Statement: BharatPe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 21, 2024

If you meet the requirements and are passionate about client service, we encourage you to apply for this exciting opportunity to join our team at BharatPe.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.