Online Client Service Officer

Job Description:

We are looking for a dynamic and motivated Online Client Service Officer to join our team at Myntra in Mumbai, Maharashtra. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service and online client management.

Responsibilities: - Manage online client inquiries through various communication channels such as email, chat, and social media platforms - Provide exceptional customer service by addressing client concerns and resolving issues in a timely and efficient manner - Maintain a high level of professionalism and courtesy when interacting with clients online - Collaborate with internal teams to ensure smooth communication and resolution of client issues - Keep detailed records of client interactions and follow-up actions - Stay updated on company policies and procedures to provide accurate information to clients - Assist with online client onboarding and account management processes - Identify opportunities for process improvement to enhance the overall client experience

Requirements: - Confident and hardworking individual with a strong desire to provide excellent client service - Excellent decision-making skills and the ability to prioritize tasks effectively - Attention to detail and a high degree of accuracy in client interactions - Strong communication skills, both written and verbal - Ability to work under pressure and meet deadlines in a fast-paced online environment - Experience with online client management tools and CRM systems is a plus - Bachelor's degree in a related field is preferred

Benefits: - Relocation allowance for eligible candidates - Travel opportunities for training and professional development - Company-provided equipment for remote work - Opportunities for career growth and advancement within the company

Working Environment: At Myntra, we foster a culture of curiosity and innovation. We encourage our employees to ask questions, share ideas, and challenge the status quo to drive growth and success. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive and succeed.

Equal Opportunity Statement: Myntra is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: May 18, 2024

If you meet the requirements and are excited about the opportunity to work with a leading online retailer, we encourage you to apply for the position of Online Client Service Officer at Myntra in Mumbai, Maharashtra. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.