Online Client Service Officer

Job Description:

Tata Consultancy Services is seeking a highly motivated and detail-oriented Online Client Service Officer to join our team in Kolkata, West Bengal, IN. As an entry-level position, we are looking for individuals with at least 1 year of experience in customer service or a related field. The ideal candidate will be hardworking, resilient, and possess strong problem-solving and negotiation skills.

Responsibilities: 1. Interact with clients through online channels to provide exceptional customer service and support. 2. Resolve customer inquiries and issues in a timely and professional manner. 3. Manage client accounts and maintain accurate records of interactions. 4. Collaborate with colleagues worldwide to ensure seamless communication and support for clients. 5. Identify opportunities for upselling products or services to existing clients. 6. Stay up-to-date on industry trends and best practices in online client services.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. 1+ years of experience in customer service or a related field. 3. Excellent communication skills, both written and verbal. 4. Strong problem-solving and negotiation skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and online communication tools. 7. Demonstrated ability to handle multiple tasks and prioritize workload.

Benefits: - Parental leave - Free food - Medical coverage

Working Environment: At Tata Consultancy Services, we pride ourselves on fostering a global village mentality, where colleagues from around the world collaborate to achieve common goals. As an Online Client Service Officer, you will have the opportunity to work with a diverse team and gain valuable experience in a dynamic and fast-paced environment.

Equal Opportunity Statement: Tata Consultancy Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.