Online Client Service Representative

Job Description:

Dr. Reddy's Laboratories is seeking a dedicated and resilient Online Client Service Representative to join our team in Kolkata, West Bengal. As an Entry Level position, no prior experience is required, making it an excellent opportunity for individuals looking to kickstart their career in the pharmaceutical industry.

Responsibilities: 1. Manage online customer inquiries and provide prompt and professional responses. 2. Assist clients with product information, order placement, and issue resolution. 3. Work closely with the sales team to provide support in meeting sales targets. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with cross-functional teams to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and industry trends to effectively address client inquiries. 7. Identify opportunities for process improvement and contribute to the overall growth of the business. 8. Uphold company values and promote a positive image of the organization.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Strong negotiation and cooperation abilities. 3. Ability to work independently and in a team environment. 4. Proficiency in basic computer applications and a willingness to learn new software platforms. 5. Bachelor's degree in a related field is preferred but not required. 6. Ability to multitask and prioritize tasks effectively. 7. Previous customer service experience will be considered an asset.

Personality Traits: 1. Dedication to providing exceptional customer service. 2. Resilience in handling challenging situations and solving problems effectively.

Benefits: 1. Travel opportunities for training and conferences. 2. Free accommodation during travel for work-related purposes. 3. Travel and spending expenses covered by the company.

Working Environment: Join a dynamic work environment where technology is leveraged to drive innovation and efficiency. Collaborate with a diverse team of professionals who are passionate about making a difference in the pharmaceutical industry.

Equal Opportunity Statement: Dr. Reddy's Laboratories is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to Apply: July 15, 2024

Don't miss this opportunity to start your career in a leading pharmaceutical company. Apply now to join our team as an Online Client Service Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.