Online Client Support Assistant

Job Description:

FirstCry, a leading online retailer of baby products, is seeking a dedicated and reliable Online Client Support Assistant to join our team in Chennai, Tamil Nadu. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and provide support via email, chat, and phone - Assist clients with orders, product information, and any issues that may arise - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Utilize critical thinking skills to address complex customer queries - Use persuasion techniques to upsell additional products or services - Meet and exceed customer satisfaction goals set by the company

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Excellent problem-solving skills - Ability to work independently and as part of a team - Previous experience in online client support or customer service preferred - Bachelor's degree in a related field is a plus

Personality Traits: - Dedicated: Willing to go above and beyond to meet customer needs - Reliable: Consistently meets deadlines and delivers quality work

Soft Skills: - Critical thinking: Ability to analyze situations and make informed decisions - Persuasion: Capable of effectively influencing customer behavior

Benefits: - Paid sick leave - Employee discounts on products - Travel and spending expenses for training or professional development opportunities

Working Environment: At FirstCry, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team values collaboration, innovation, and a passion for providing exceptional customer service.

Equal Opportunity Statement: FirstCry is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, gender, sexual orientation, religion, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: July 22, 2024

If you meet the qualifications and are looking for a challenging and rewarding opportunity in online client support, we encourage you to apply for this position with FirstCry in Chennai, Tamil Nadu.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.