Online Client Support Associate

Job Description:

Razorpay, a leading fintech company based in Bangalore, is seeking an Online Client Support Associate to join our team. As an Associate Level role, the Online Client Support Associate will be responsible for providing top-notch customer service to our online clients. This is a part-time position with a seniority level of Associate and requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Respond to client inquiries and provide support via online platforms such as chat, email, and social media. 2. Solve client issues and troubleshoot technical problems related to our online services. 3. Collaborate with internal teams to escalate and resolve complex client queries. 4. Maintain accurate records of client interactions and updates in the CRM system. 5. Proactively identify areas for improvement in the online client support process. 6. Assist in developing and implementing strategies to enhance the overall client experience.

Requirements: 1. Strong communication skills and the ability to effectively interact with clients online. 2. Proven experience in customer service or client support roles. 3. Excellent problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Adaptable and hardworking personality traits. 6. Soft skills such as adaptability and persuasion. Benefits: - Travel opportunities for team-building events and conferences. - Disability insurance coverage for all employees. - Paid sick leave to ensure our team's well-being.

Working Environment: At Razorpay, we value building strong relationships with colleagues, clients, and partners. As an Online Client Support Associate, you will have the opportunity to collaborate with a diverse team in a supportive and inclusive work environment.

Equal Opportunity Statement: Razorpay is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 8, 2024

If you meet the requirements and are looking to join a dynamic team in the fintech industry, we encourage you to apply for the Online Client Support Associate position at Razorpay in Bangalore, Karnataka, India.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.