Online Client Support Manager

Job Description:

We are looking for a highly motivated and experienced Online Client Support Manager to join our team at Ola Electric in Mumbai, Maharashtra. As an Associate level position, the ideal candidate should have at least 5 years of experience in a similar role. The Online Client Support Manager will be responsible for managing client interactions and providing support through various online platforms.

Responsibilities: - Respond to client inquiries and provide timely and accurate information in a professional manner - Manage and resolve customer complaints and issues through online channels - Collaborate with other departments to ensure client satisfaction and retention - Monitor online client reviews and feedback to identify areas for improvement - Develop and maintain relationships with key clients to enhance customer loyalty - Stay up-to-date on industry trends and best practices in online client support

Requirements: - Bachelor's degree in a related field - Proven experience as an Online Client Support Manager or similar role - Excellent communication skills, both written and verbal - Strong problem-solving skills and ability to handle difficult clients with tact and professionalism - Reliable and confident with strong teamwork and decision-making skills - Ability to work in a fast-paced environment and adapt to changing priorities

Benefits: - Dental insurance - Paid Time Off (PTO) - Free accommodation

Working Environment: At Ola Electric, we encourage a spirit of exploration and taking calculated risks for growth. We provide a supportive and collaborative work environment where employees are empowered to excel and contribute to the success of the company.

Equal Opportunity Statement: Ola Electric is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024

Join our team and be a part of the exciting journey at Ola Electric! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.