Online Client Support Manager

FirstCry is seeking a passionate and independent Online Client Support Manager to join our team in Bangalore, Karnataka, India. As a Mid-to-Senior Level position, we require a candidate with a minimum of 8 years of experience in client support management.

Responsibilities: 1. Manage a team of online client support representatives to ensure prompt and effective communication with customers. 2. Develop and implement strategies to enhance the overall customer experience and increase client satisfaction. 3. Monitor and analyze customer feedback to identify areas for improvement and implement solutions. 4. Resolve escalated client issues in a timely manner, ensuring customer retention and loyalty. 5. Collaborate with other departments, such as marketing and sales, to improve overall company performance. 6. Stay updated on industry trends and best practices to drive innovation in client support processes.

Requirements: 1. Proven experience in managing online client support teams. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Creativity and innovation in developing client support strategies. 5. Ability to work well under pressure and meet deadlines. 6. Proficiency in CRM software and other relevant tools.

Personality traits: Passionate and independent Soft skills: Creativity, innovation

Benefits: - Profit sharing - Gym membership - Employee discounts

Working environment: At FirstCry, we pursue excellence in every endeavor and set a high standard for achievement. Our team is dedicated to providing top-notch client support and creating a positive customer experience.

Deadline to apply: June 29, 2024

Equal opportunity statement: FirstCry is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.