Online Client Support Officer

Job Description:

Maruti Suzuki India Limited is seeking a reliable and dedicated Online Client Support Officer to join our team in Kolkata, West Bengal, IN. This part-time Associate Level position requires a minimum of 4 years of experience in a similar role. As an Online Client Support Officer, you will be responsible for assisting clients with any online queries or issues they may have regarding our products or services.

Responsibilities: - Respond to client inquiries via email, chat, or phone in a timely and professional manner - Provide technical support and troubleshooting for clients experiencing difficulties with our online platform - Assist clients with account setup, login issues, and other account-related inquiries - Collaborate with internal teams to resolve client issues and ensure a positive customer experience - Maintain accurate records of client interactions and follow up as needed to ensure client satisfaction - Stay up-to-date on product updates and changes to effectively support clients - Participate in training and professional development opportunities to enhance your skills and knowledge

Requirements: - 4+ years of experience in a client support role, preferably in an online environment - Excellent communication skills, both written and verbal - Strong presentation skills to effectively convey information to clients - Ability to adapt to a fast-paced and constantly changing work environment - Proficient in using online customer support tools and software - Familiarity with automotive industry products and services preferred

Personality traits: reliable, dedicated Soft skills: presentation, adaptability

Benefits: - Profit sharing - Training & professional development opportunities - Parental leave

Working environment: At Maruti Suzuki India Limited, we thrive in an environment that embraces and navigates change seamlessly. We value teamwork, innovation, and a commitment to excellence.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Maruti Suzuki India Limited is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.