Online Client Support Officer

Job Description:

Freshworks is seeking a highly motivated and dedicated Online Client Support Officer to join our team in Mumbai, Maharashtra. As an Associate Level position, this part-time role requires at least 2 years of experience in a similar role. The ideal candidate will be hardworking, resourceful, and possess excellent communication and research skills.

Responsibilities: 1. Provide online support to clients through various channels such as email, chat, and social media. 2. Assist clients with account setup, technical issues, and product inquiries. 3. Troubleshoot and resolve client issues in a timely and efficient manner. 4. Collaborate with internal teams to escalate and resolve complex client problems. 5. Maintain accurate records of client interactions and transactions. 6. Stay up-to-date on product features and updates to provide accurate information to clients. 7. Contribute to the development and improvement of client support processes.

Requirements: 1. Minimum of 2 years of experience in a client support role. 2. Excellent communication skills, both written and verbal. 3. Strong research skills to quickly and accurately find answers to client inquiries. 4. Ability to work efficiently in a fast-paced, online support environment. 5. Bachelor's degree in a related field is preferred. 6. Proficiency in Microsoft Office and online support tools. 7. Ability to work independently and as part of a team.

Benefits: 1. Joining Bonus 2. Relocation allowance 3. Vision insurance

Working Environment: At Freshworks, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Client Support Officer, you will have the opportunity to participate in various community service projects and make a positive impact on society.

Deadline to Apply: 2024-06-07

Equal Opportunity Statement: Freshworks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.