Online Client Support Representative

Job Description:

Tata Digital is seeking a motivated and adaptable Online Client Support Representative to join our team in Delhi, India. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer support.

Responsibilities: 1. Respond to client inquiries and provide timely and accurate information via email, chat, and phone. 2. Assist clients with any technical issues they may encounter while using our online platform. 3. Provide guidance on product features and services to help clients maximize their online experience. 4. Monitor client feedback and escalate any potential issues to management for resolution. 5. Collaborate with other team members to ensure a seamless customer experience across all touchpoints.

Requirements: 1. Adaptable personality traits that allow you to thrive in a fast-paced and ever-changing environment. 2. Strong passion for helping others and providing exceptional customer service. 3. Creativity in finding solutions to client inquiries and issues. 4. Excellent presentation skills to effectively communicate with clients in various formats. 5. Ability to work part-time hours in a remote setting. 6. High school diploma or equivalent.

Benefits: 1. Parental leave to support our employees during important life events. 2. Opportunities for training and professional development to enhance your skills and advance your career. 3. Free accommodation for eligible employees to ensure a comfortable work-life balance.

Working Environment: At Tata Digital, we believe in fostering a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting each other and working towards our shared goals in a collaborative and supportive environment.

Equal Opportunity Statement: Tata Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace for all employees. Join us and be a part of our diverse team!

Deadline to apply: June 29, 2024

We look forward to receiving your application and welcoming you to the Tata Digital team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.