Online Contact Center Assistant

As an Online Contact Center Assistant at Snapdeal, you will be responsible for providing support to customers via various online channels such as chat, email, and social media. You will ensure a positive customer experience by addressing inquiries, resolving complaints, and providing guidance on products and services.

Responsibilities: 1. Interact with customers via chat, email, and social media to address their queries and concerns in a timely and professional manner. 2. Escalate complex issues to the appropriate team members for resolution. 3. Assist customers with order tracking, returns, and exchanges. 4. Provide product recommendations and information to help customers make informed purchasing decisions. 5. Collaborate with internal teams to improve processes and enhance the customer experience. 6. Maintain accurate records of customer interactions and feedback.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong customer service orientation with a proactive approach. 3. Ability to work independently and adapt to changing priorities. 4. Creativity in problem-solving and finding innovative solutions. 5. Strong team player with the ability to collaborate effectively with colleagues. 6. Basic computer skills and familiarity with online communication tools.

Benefits: 1. Life insurance coverage for all employees. 2. Gym membership subsidy to promote health and wellness. 3. Free meals and snacks provided during work hours.

Working Environment: At Snapdeal, we believe in cultivating leaders who foster inclusivity and mentorship. Our team values diversity and encourages collaboration to achieve our goals.

Equal Opportunity Statement: Snapdeal is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Application Deadline: June 21, 2024

We look forward to welcoming adaptable and independent individuals with a passion for customer service to join our team as Online Contact Center Assistants. Apply now to be a part of the Snapdeal family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.