Online Contact Center Assistant

Job Description:

Dailyhunt is currently seeking a part-time Online Contact Center Assistant to join our team in Kolkata, West Bengal, India. As an Associate Level position, we are looking for a candidate with at least 2 years of experience in a similar role.

Responsibilities: 1. Assist customers with their inquiries, feedback, and issues through various online communication channels. 2. Manage and respond to emails, chats, and social media messages in a timely and professional manner. 3. Provide accurate information about Dailyhunt products and services to customers. 4. Collaborate with other team members to ensure a consistent and positive customer experience. 5. Maintain detailed records of customer interactions and feedback for analysis and improvement purposes. 6. Work closely with other departments to address customer concerns and provide solutions. 7. Continuously improve customer service processes and procedures.

Requirements: 1. Energetic and confident personality traits to effectively engage with customers. 2. Strong time management and planning skills to handle multiple tasks efficiently. 3. Excellent communication skills, both written and verbal. 4. Ability to work in a fast-paced environment and adapt to changing priorities. 5. Proficiency in using online communication tools and platforms. 6. Previous experience in a customer service or contact center role is preferred. 7. Bachelor's degree in a related field is a plus.

Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Travel opportunities to collaborate with team members from different locations. 3. Dental insurance to support your overall health and well-being.

Working Environment: Dailyhunt is a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of professionals from around the world, fostering a dynamic and inclusive work environment.

Deadline to Apply: Please submit your application by July 22, 2024.

Equal Opportunity Statement: Dailyhunt is an equal opportunity employer and welcomes applicants of all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates will be considered for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.