Online Contact Center Associate

Job Description:

HCL Technologies is currently seeking a part-time Online Contact Center Associate to join our team in Delhi, India. As an Entry Level position, no prior experience is required but we are looking for candidates who are adaptable and motivated to learn and grow in their role.

Responsibilities: 1. Respond to customer inquiries via email, chat, or social media in a timely and professional manner. 2. Provide product information, troubleshoot issues, and resolve customer concerns. 3. Ensure customer satisfaction by delivering exceptional service and addressing any complaints effectively. 4. Utilize customer relationship management (CRM) software to document interactions and maintain customer records. 5. Collaborate with team members to achieve contact center goals and meet performance metrics. 6. Stay updated on company products, services, and policies to accurately assist customers. 7. Participate in ongoing training and development opportunities to enhance skills and knowledge.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong interpersonal skills with the ability to manage customer relationships. 4. Proficient in using computer systems and software applications. 5. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. 6. Willingness to learn and adapt to new technologies and processes. 7. People management and strategic planning skills are preferred.

Benefits: 1. Life insurance coverage. 2. Company transportation for commuting employees. 3. Retirement plan options for long-term financial security.

Working Environment: At HCL Technologies, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and fostering a collaborative and supportive work environment.

Equal Opportunity Statement: HCL Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply for this position by the deadline of May 2, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.