Online Contact Center Associate

Job Description:

We are looking for a dedicated and resilient Online Contact Center Associate to join our team at Infosys in Bangalore, Karnataka, India. As an Associate Level employee, you will be responsible for providing exceptional customer service and support through various online channels. The ideal candidate will have at least 3 years of experience in a customer service role and possess excellent communication skills.

Responsibilities: 1. Respond to customer inquiries and issues via email, chat, and social media platforms in a timely and professional manner. 2. Resolve customer complaints and provide appropriate solutions. 3. Collaborate with other team members to ensure consistent and high-quality customer service. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Identify and escalate priority issues to the appropriate department for resolution. 6. Stay updated on product knowledge and company policies to provide accurate information to customers. 7. Assist in training and mentoring new team members as needed. 8. Adhere to company policies and procedures at all times.

Requirements: 1. At least 3 years of experience in a customer service role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work in a fast-paced and dynamic environment. 5. Proficiency in using online communication tools and platforms. 6. Cooperate effectively with team members to achieve common goals. 7. Ability to handle multiple tasks and prioritize work effectively. 8. Flexibility to work part-time hours as needed.

Personality Traits: 1. Dedication to providing exceptional customer service. 2. Resilience in handling challenging situations.

Soft Skills: 1. Cooperation with team members and management. 2. Attention to detail in all aspects of job responsibilities.

Benefits: 1. Disability insurance 2. Relocation allowance 3. Employee discounts

Working Environment: At Infosys, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our work environment.

Deadline to Apply: Please submit your application by July 7, 2024.

Equal Opportunity Statement: Infosys is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.