Online Contact Center Representative

Job Description:

Hindustan Unilever Limited is seeking a part-time Online Contact Center Representative to join our team in Kolkata, West Bengal, IN. As an Associate Level representative, you will be responsible for providing exceptional customer service through various online platforms.

Responsibilities: 1. Handle customer inquiries and provide timely and accurate responses through online chat, email, and social media platforms. 2. Assist customers with product information, order status, and general inquiries. 3. Resolve customer complaints and issues in a professional and efficient manner. 4. Use emotional intelligence to understand and empathize with customers' needs and concerns. 5. Utilize persuasion skills to upsell products, services, and promotions to customers. 6. Maintain a high level of adaptability to handle a variety of customer interactions effectively. 7. Work closely with team members to ensure consistent and seamless customer experiences. 8. Collaborate with other departments to address complex customer issues and provide solutions.

Requirements: 1. Minimum of 3 years of experience in customer service or related field. 2. Excellent communication skills, both written and verbal. 3. Strong emotional intelligence and the ability to connect with customers on a personal level. 4. Proven persuasion skills to effectively influence customer decisions. 5. Ability to prioritize and multitask in a fast-paced environment. 6. Reliable and dependable, with a strong work ethic. 7. Flexibility to work a part-time schedule, including evenings and weekends. 8. Proficiency in using technology and online communication platforms.

Benefits: 1. Retirement plan options for eligible employees. 2. Ongoing training and professional development opportunities. 3. Visa sponsorship for qualified candidates. 4. Opportunities to be part of a team that leads the industry with cutting-edge ideas and solutions.

Equal Opportunity Statement: Hindustan Unilever Limited is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 4, 2024.

If you possess the required experience and skills and are excited about joining a dynamic team at Hindustan Unilever Limited, we encourage you to apply for the Online Contact Center Representative position in Kolkata, West Bengal, IN.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.