Online Contact Center Specialist

Job Description:

Unacademy is seeking a dynamic and dedicated Online Contact Center Specialist to join our team in Chennai, Tamil Nadu, IN. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in the education technology industry.

Responsibilities: 1. Respond to customer inquiries and provide exceptional customer service via email, chat, and phone. 2. Assist customers with account management, troubleshooting technical issues, and navigating the Unacademy platform. 3. Proactively engage with customers to identify their needs and offer personalized solutions and support. 4. Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner. 5. Contribute to the continuous improvement of processes and procedures to enhance the customer experience.

Requirements: 1. Resilient and dedicated individual who thrives in a fast-paced and dynamic environment. 2. Excellent communication skills and the ability to actively listen and empathize with customers. 3. Strong negotiation skills to handle customer complaints and resolve conflicts effectively. 4. Creative problem-solving abilities to think outside the box and find innovative solutions. 5. Basic computer skills and familiarity with using online platforms. 6. Ability to work part-time, with flexibility in scheduling.

Benefits: - Medical coverage for all employees - Parental leave for new parents - Life insurance for added security

Working Environment: At Unacademy, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is committed to fostering a diverse and inclusive workplace where all employees are empowered to succeed.

Deadline to Apply: Interested candidates should submit their applications by May 8, 2024.

Equal Opportunity Statement: Unacademy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.