Online Contact Center Specialist

Job Description:

As an Online Contact Center Specialist at BookMyShow, you will be responsible for providing top-notch customer service through various online channels such as chat, email, and social media. Your role will involve handling customer inquiries, resolving complaints, processing orders, and providing information about our products and services. You will need to possess a deep understanding of our company's offerings and be able to effectively communicate with customers to ensure their satisfaction.

Responsibilities: - Respond to customer inquiries via chat, email, and social media in a timely and professional manner - Resolve customer complaints and issues by investigating and finding appropriate solutions - Process customer orders and assist with ticket sales - Provide accurate information about our products, services, and promotions - Collaborate with other departments to address customer needs and concerns - Maintain detailed records of customer interactions and transactions - Stay up-to-date on company policies, procedures, and product updates - Meet or exceed customer service goals and metrics

Requirements: - 4 years of experience in a customer service or contact center role - Excellent written and verbal communication skills - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Resilient and dedicated attitude towards customer satisfaction - Adaptability to changing customer needs and evolving business priorities - Analytical mindset to identify patterns and trends in customer feedback - Proficiency in using online communication channels and CRM software

Benefits: - Parental leave for new parents - Life insurance coverage - Remote work flexibility for a healthy work-life balance

Working Environment: At BookMyShow, we value continuous learning and development to support our employees' personal and professional growth. We encourage a culture of collaboration, innovation, and creativity, where all team members have the opportunity to thrive and succeed.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: BookMyShow is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.