Online Customer Care Assistant

Job Description:

Pine Labs is seeking a part-time Online Customer Care Assistant to join our team in Kolkata, West Bengal. As an Associate Level Online Customer Care Assistant, you will be responsible for providing excellent customer service to our online customers, resolving any issues or concerns they may have, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Responding to customer inquiries and resolving issues via email, chat, and phone - Providing product information and assistance with online orders - Managing customer accounts and processing returns and refunds - Collaborating with cross-functional teams to address customer concerns and improve processes - Monitoring and analyzing customer feedback to identify trends and opportunities for improvement - Assisting with online promotions and campaigns to drive customer engagement - Maintaining accurate records of customer interactions and transactions

Requirements: - 3 years of experience in customer service or a related field - Adaptable and driven personality traits - Strong strategic planning and people management skills - Excellent verbal and written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in MS Office and CRM software - Experience with online customer care platforms is a plus

Benefits: - Training and professional development opportunities - Paid sick leave - Company-provided equipment for remote work

Working Environment: Our team at Pine Labs is dedicated to understanding and exceeding customer expectations. We value collaboration, innovation, and continuous improvement in all aspects of our work. As an Online Customer Care Assistant, you will have the opportunity to make a real impact on the customer experience and contribute to the success of our online business.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Pine Labs is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants of all backgrounds and strive to create a supportive and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.