Online Customer Care Assistant

Job Description:

Cipla is seeking a motivated and detail-oriented Online Customer Care Assistant to join our team in Chennai, Tamil Nadu. As an Associate level position, we are looking for individuals with at least 4 years of experience in customer service or a related field. The ideal candidate will be resourceful and adaptable, with a strong emphasis on teamwork and time management skills.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Assist customers with order placement, tracking, and product information - Resolve customer complaints and issues with a positive attitude and a focus on customer satisfaction - Collaborate with internal teams to address customer concerns and improve the overall customer experience - Contribute to the development of customer care policies and procedures - Provide feedback on customer trends and preferences to help improve products and services

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 4+ years of experience in customer service or a similar role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work well in a fast-paced and collaborative environment - Proficiency in MS Office and customer service software - Knowledge of CRM systems is a plus

Benefits: - Free accommodation for out-of-town employees - Retirement plan with employer contributions - Profit sharing based on company performance

Working Environment: At Cipla, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Customer Care Assistant, you will have the opportunity to participate in various community service projects and make a positive impact on the world around you.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Cipla is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.