Online Customer Care Associate

Job Description: Shaadi.com, a leading online matchmaking service, is seeking a part-time Online Customer Care Associate to join our team in Bangalore, Karnataka, India. This entry-level position is perfect for motivated and energetic individuals who are looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Provide excellent customer service by addressing customer needs and concerns effectively - Troubleshoot and resolve customer issues to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to provide a seamless customer experience - Stay up-to-date on company products, services, and policies to provide accurate information to customers - Assist with other duties as assigned

Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in English and one or more regional languages - Basic computer skills - Ability to work independently and as part of a team - Must be innovative and possess strategic planning skills

Benefits: - Life insurance - Gym membership - Free accommodation

Working Environment: At Shaadi.com, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a positive and inclusive work environment where employees can grow and succeed.

Equal Opportunity Statement: Shaadi.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage individuals of all backgrounds to apply.

Deadline to apply: May 14, 2024

If you meet the requirements and are excited about the opportunity to join Shaadi.com as an Online Customer Care Associate, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.