Online Customer Care Associate

Job Description:

Rupeek, a leading fintech company based in Kolkata, West Bengal, is currently seeking a part-time Online Customer Care Associate to join our team. This entry-level position requires at least 1 year of experience in customer service or a related field.

As an Online Customer Care Associate, you will be responsible for providing exceptional customer service to our online customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels such as chat, email, and social media.

Responsibilities: 1. Respond to customer inquiries in a timely and professional manner 2. Resolve customer complaints and issues effectively 3. Provide information about our services and products to customers 4. Maintain accurate customer records and documentation 5. Collaborate with other team members to ensure a seamless customer experience 6. Identify opportunities to improve customer satisfaction and retention 7. Leverage data to inform decisions and drive strategic initiatives

Requirements: 1. Independent and driven personality traits 2. Strong problem-solving and presentation skills 3. Excellent communication and interpersonal skills 4. Proficiency in using customer service software and tools 5. Ability to work independently and as part of a team 6. Flexible schedule to accommodate evening and weekend shifts 7. Prior experience in a customer service role is preferred

Benefits: 1. Profit sharing opportunities 2. Retirement plan options 3. Travel opportunities for training and professional development

Working Environment: At Rupeek, we believe in leveraging data to inform decisions and drive strategic initiatives. Our team is dedicated to providing the best customer service experience in the industry.

Deadline to Apply: Please submit your application by June 23, 2024.

Equal Opportunity Statement: Rupeek is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We welcome and encourage diversity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.