Online Customer Care Manager

Job Description:

Samsung India is seeking a part-time Online Customer Care Manager to join our team in Kolkata, West Bengal. As the Online Customer Care Manager, you will be responsible for managing and enhancing the online customer experience through various platforms and mediums.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and social media platforms. 2. Handle and resolve customer complaints and issues in a professional and timely manner. 3. Maintain a positive, empathetic, and professional attitude towards customers at all times. 4. Collaborate with other team members to ensure a seamless customer experience across all online channels. 5. Monitor customer feedback and escalate any recurring issues or trends to management. 6. Analyze customer data and provide insights to improve the online customer experience. 7. Stay up-to-date with industry trends and best practices in online customer care. 8. Assist with the development and implementation of new customer care strategies and initiatives.

Requirements: 1. 5 years of relevant experience in online customer care or a related field. 2. Passionate about providing exceptional customer service. 3. Ability to work independently and prioritize tasks effectively. 4. Strong time management and organizational skills. 5. Excellent written and verbal communication skills. 6. Ability to work well in a team environment. 7. Bachelor's degree in Business Administration or a related field preferred.

Personality Traits: - Passionate - Independent

Soft Skills: - Time management - Teamwork

Benefits: - Free accommodation - Medical coverage - Retirement plan

Working Environment: Be part of a company that pioneers change and sets industry benchmarks. Join a dynamic team dedicated to providing the best customer care experience to Samsung India's online customers.

Deadline to Apply: 2024-05-02

Equal Opportunity Statement: Samsung India is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.