Online Customer Care Manager

Job Description:

Jio Platforms is looking for a talented and experienced Online Customer Care Manager to join our team in Kolkata, West Bengal, IN. As a part-time position with mid-to-senior level seniority, the Online Customer Care Manager will be responsible for overseeing and managing all aspects of our online customer support services.

Responsibilities: - Manage a team of online customer care representatives to ensure timely and effective response to customer inquiries and issues - Develop and implement strategies to improve customer satisfaction and retention - Monitor online customer care metrics and KPIs to track performance and identify areas for improvement - Collaborate with cross-functional teams to address and resolve customer escalations - Stay up-to-date on industry trends and best practices in online customer care to continuously improve our services - Lead training sessions for online customer care representatives to enhance their skills and knowledge - Analyze customer feedback and behavior to identify opportunities for product or service improvements

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 8 years of experience in online customer care or a related field - Passionate about providing exceptional customer service - Resourceful problem solver with strong creativity and critical thinking skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in Microsoft Office suite and customer relationship management (CRM) software

Benefits: - Disability insurance - Travel and spending expenses - Life insurance

Working Environment: At Jio Platforms, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the planet through our work and daily operations.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Jio Platforms is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.