Online Customer Care Officer

Job Description:

HCL Technologies is seeking a passionate and hardworking Online Customer Care Officer to join our team in Mumbai, Maharashtra. As an Entry Level position, no prior experience is required, but candidates should possess excellent communication skills and attention to detail.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Assist customers with navigating our online platform and services. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure seamless customer experience. 5. Identify and escalate priority issues to the appropriate department. 6. Stay up-to-date on product knowledge and company policies. 7. Participate in ongoing training to improve customer service skills.

Requirements: 1. 1 year of experience in customer service preferred. 2. Excellent communication skills, both written and verbal. 3. Strong attention to detail and problem-solving abilities. 4. Passion for providing exceptional customer service. 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Gym membership to promote employee wellness. 2. Visa sponsorship for eligible candidates. 3. Paid sick leave for when you need time off to recharge.

Working Environment: At HCL Technologies, we prioritize employee well-being through health and wellness initiatives. Our team members are encouraged to maintain a healthy work-life balance and take advantage of the benefits and resources available to them.

Equal Opportunity Statement: HCL Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Online Customer Care Officer position at HCL Technologies in Mumbai, Maharashtra. Join us in providing top-notch customer care and making a positive impact on our customers' experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.