Online Customer Care Representative

Job Description:

Lenskart is seeking a detail-oriented and customer-focused Online Customer Care Representative to join our team in Kolkata, West Bengal. As an Associate Level position, the Online Customer Care Representative will play a crucial role in providing exceptional customer service to our online customers. This is a part-time position with the opportunity for remote work flexibility.

Responsibilities: 1. Respond to customer inquiries and concerns through various online channels including chat, email, and social media. 2. Provide timely and accurate information to customers regarding products, services, and online orders. 3. Assist customers with placing orders, processing returns, and resolving any issues or complaints. 4. Collaborate with other team members to ensure a seamless online shopping experience for customers. 5. Maintain accurate records of customer interactions and transactions in the CRM system. 6. Stay up-to-date on product knowledge, promotions, and company policies to provide the best possible customer support. 7. Handle escalated customer issues with professionalism and empathy, seeking solutions that meet both customer needs and company guidelines. 8. Participate in ongoing training and development opportunities to enhance customer care skills.

Requirements: 1. Minimum of 2 years of experience in a customer service or call center role, preferably in the e-commerce industry. 2. Confident and passionate attitude towards customer service. 3. Excellent time management skills and the ability to make quick decisions in a fast-paced environment. 4. Strong written and verbal communication skills. 5. Ability to work independently and as part of a team. 6. Proficiency in using CRM software and other online communication tools. 7. High school diploma or equivalent required, additional education or certifications a plus.

Benefits: 1. Remote work flexibility. 2. Travel & spending expenses reimbursement. 3. Disability insurance coverage. 4. Opportunity to give back to the community through corporate social responsibility initiatives.

Equal Opportunity Statement: Lenskart is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 7, 2024

Are you ready to join a dynamic team dedicated to providing exceptional customer care in the online retail industry? Apply now to become our next Online Customer Care Representative!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.