Online Customer Service Assistant

Job Description:

Apple India is seeking a part-time Online Customer Service Assistant to join our team in Kolkata, West Bengal. As an Associate Level role, the ideal candidate should have at least 4 years of experience in customer service and online support.

Responsibilities: - Manage and respond to customer inquiries and concerns via online platforms such as chat, email, and social media. - Provide timely and accurate information to customers regarding product features, pricing, availability, and order status. - Assist customers with troubleshooting technical issues related to Apple products and services. - Collaborate with internal teams to escalate and resolve complex customer issues. - Maintain a high level of professionalism and customer satisfaction during all interactions. - Leverage data and customer feedback to identify trends and continually improve the online customer service experience.

Requirements: - Independent and resilient mindset with the ability to work effectively in a fast-paced environment. - Strong planning and decision-making skills to prioritize and manage customer inquiries efficiently. - Excellent written and verbal communication skills with a customer-centric approach. - Proficiency in using online communication tools and customer service platforms. - Knowledge of Apple products and services is a plus. - Bachelor's degree in a related field is preferred.

Benefits: - Visa sponsorship for eligible candidates. - Gym membership for physical wellness. - Travel and spending expenses covered for work-related trips. - Opportunities for professional development and growth within the company.

Working Environment: At Apple India, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service and support to our online customers. We value collaboration, innovation, and a commitment to excellence in everything we do.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Apple is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.