Online Customer Service Manager

Job Description:

Dailyhunt is seeking an experienced Online Customer Service Manager to join our team in Bangalore, Karnataka, IN. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for managing all aspects of our online customer service operations.

Responsibilities: - Develop and implement customer service policies and procedures for online platforms - Manage a team of customer service representatives to ensure efficient and effective resolution of customer inquiries and complaints - Monitor customer feedback and performance metrics to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all online channels - Stay up-to-date on industry trends and best practices in online customer service - Handle escalated customer issues and provide timely and appropriate responses - Develop and implement innovative solutions to improve customer satisfaction and loyalty - Conduct regular analysis of customer data to identify trends and opportunities for improvement

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of at least 7 years in a customer service management role - Strong leadership skills and ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Dedication to providing exceptional customer service - Resourceful problem-solving skills - Ability to innovate and think creatively to improve processes and systems - Strong analytical skills to interpret data and make informed decisions - Proficiency in Microsoft Office and customer service management software

Benefits: - Paid sick leave - Retirement plan - Remote work flexibility - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Dailyhunt is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.