Online Customer Service Manager

Paytm is seeking a dynamic and experienced Online Customer Service Manager to join our team in Delhi, India. As a leading digital payment platform, Paytm is revolutionizing the way people transact online. We are looking for a dedicated individual with a passion for customer service, who can effectively manage our online customer service operations.

Responsibilities: 1. Overseeing and managing the online customer service team, ensuring timely responses to customer inquiries and issues. 2. Developing and implementing strategies to improve customer satisfaction and retention rates. 3. Monitoring online platforms for customer feedback and addressing any negative reviews or comments. 4. Training and mentoring team members to provide excellent customer service and handle challenging situations. 5. Collaborating with other departments to ensure a seamless customer experience across all online platforms. 6. Analyzing customer service data and metrics to identify trends and make recommendations for improvement. 7. Implementing new technologies and tools to streamline customer service processes and enhance efficiency. 8. Handling escalated customer complaints and finding solutions to resolve issues promptly. 9. Stay up-to-date with industry trends and best practices in online customer service management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 8 years of experience in online customer service management. 3. Strong leadership and communication skills. 4. Excellent problem-solving abilities. 5. Proven track record of improving customer satisfaction and retention rates. 6. Ability to work independently and adapt quickly to changing circumstances. 7. Experience working in a fast-paced and highly collaborative environment.

Personality traits: Independent, adaptable

Soft skills: Adaptability, problem-solving

Benefits: - Employee discounts - Remote work flexibility - Medical coverage

Working environment: As part of the Paytm team, you will collaborate with colleagues worldwide, fostering a global village mentality. We believe in diversity and inclusion, and we welcome individuals from all backgrounds and experiences to join our team.

Equal opportunity statement: Paytm is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

Deadline to apply: May 29, 2024

If you meet the requirements and are ready to take on this exciting opportunity at Paytm, we encourage you to apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.