Online Customer Service Representative

Job Description:

InMobi is seeking an adaptable and passionate Online Customer Service Representative to join our team in Mumbai, Maharashtra. As an entry-level position, this part-time role requires at least 1 year of experience in a customer service or related field.

Responsibilities: - Serve as the first point of contact for customers seeking assistance via online channels such as chat, email, and social media - Respond promptly to customer inquiries, provide product information, and resolve issues in a professional and timely manner - Maintain accurate records of customer interactions and transactions - Escalate complex issues to the appropriate team members and follow up to ensure resolution - Assist with general inquiries and provide support for online sales and promotions - Collaborate with the marketing and sales teams to improve customer satisfaction and retention - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Strong communication and interpersonal skills - Ability to make quick and effective decisions - Demonstrated leadership qualities - Proficiency in online communication tools and platforms - Excellent multitasking abilities - Fluency in English and any additional languages is a plus - Previous experience in customer service is preferred

Benefits: - Paid sick leave - Visa sponsorship for qualified candidates - Profit sharing opportunities

Working Environment: At InMobi, we pride ourselves on creating a flexible environment that can adapt to change with speed and efficiency. We value teamwork, creativity, and innovation, and strive to provide our employees with the support they need to succeed in their roles.

Equal Opportunity Statement: InMobi is an equal opportunity employer and welcomes all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 23, 2024

We look forward to receiving your application and potentially welcoming you to our team at InMobi!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.