Online Customer Success Manager

Job Description:

Larsen & Toubro, a leading multinational technology, engineering, construction, manufacturing, and financial services conglomerate, is seeking a dedicated and reliable Online Customer Success Manager to join our team in Chennai, Tamil Nadu on a part-time basis.

Responsibilities: 1. Build and maintain strong relationships with online customers to ensure their satisfaction and success with our products and services. 2. Proactively reach out to customers to provide support, gather feedback, and address any concerns or issues in a timely manner. 3. Act as the main point of contact for customers, providing guidance, training, and resources to help them maximize the value of our offerings. 4. Collaborate with internal teams, such as sales, marketing, and product development, to ensure a seamless customer experience. 5. Analyze customer data and trends to identify opportunities for improvement and growth. 6. Develop and implement strategies to increase customer retention, loyalty, and advocacy.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Minimum of 5 years of experience in customer success, account management, or related roles. 3. Strong negotiation skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Proven ability to work independently and as part of a team. 6. Proficiency in CRM software and other relevant tools. 7. Ability to multitask and prioritize in a fast-paced environment.

Personality traits: dedicated, reliable Soft skills: negotiation, attention to detail

Benefits: - Medical coverage - Travel & spending expenses - Free accommodation

Working environment: Our team at Larsen & Toubro values collaboration, communication, and trust. We believe in fostering strong relationships with colleagues, clients, and partners to achieve mutual success and growth.

Equal Opportunity Statement: Larsen & Toubro is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 11, 2024

Join Larsen & Toubro and be a part of a dynamic team dedicated to customer success and innovation! Apply now to take your career to the next level.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.