Online Customer Success Manager

Job Description:

Blinkit, a rapidly growing online retail company based in Bangalore, Karnataka, is seeking a part-time Online Customer Success Manager to join our team at the Associate Level. The ideal candidate will have a minimum of 5 years of experience in customer service or related field and possess the personality traits of being confident and resilient.

Responsibilities: 1. Manage relationships with online customers to ensure satisfaction and retention. 2. Provide timely and helpful responses to customer inquiries via email, chat, and phone. 3. Troubleshoot and resolve customer issues in a professional and efficient manner. 4. Collaborate with internal teams to address customer concerns and provide solutions. 5. Monitor customer feedback, trends, and behavior to identify opportunities for improvement. 6. Develop and implement strategies to increase customer loyalty and engagement. 7. Maintain accurate records of customer interactions and transactions in the CRM system. 8. Stay up-to-date on industry trends and best practices in online customer success.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Proven track record of successfully managing online customer relationships. 3. Strong communication and interpersonal skills. 4. Ability to work independently and in a team environment. 5. Attention to detail and strong decision-making skills. 6. Proficiency in Microsoft Office and CRM software. 7. Availability to work flexible hours as needed.

Benefits: - Life insurance - Paid Time Off (PTO) - Paid overtime

Working Environment: At Blinkit, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive work environment where our team members feel supported and valued.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Blinkit is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.