Online Customer Success Officer

Job Description:

We are seeking a motivated and detail-oriented Online Customer Success Officer to join our team at Dell Technologies India in Bangalore, Karnataka. As an Entry-Level position, no prior experience is required, making this an excellent opportunity for those looking to launch their career in customer success.

Responsibilities: - Build strong relationships with online customers through effective communication and problem-solving skills - Monitor customer satisfaction and address any issues or concerns promptly - Provide technical support and guidance to customers in using our online products and services - Analyze customer data and feedback to identify trends and areas for improvement - Collaborate with cross-functional teams to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer success - Meet and exceed customer success metrics and targets

Requirements: - Driven and dedicated to providing excellent customer service - Strong analytical skills to interpret customer data and feedback - Ability to work collaboratively in a team environment - Excellent communication skills, both written and verbal - Comfortable using online tools and platforms - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Free food provided during work hours - Vision insurance coverage - Medical coverage for eligible employees

Working Environment: At Dell Technologies India, we value creativity and innovation. Our team is encouraged to think outside the box and contribute fresh ideas to drive success. We strive to create a diverse and inclusive workplace where all employees feel valued and empowered to succeed.

Equal Opportunity Statement: Dell Technologies India is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.