Online Customer Success Representative

Job Description:

Faasos, a leading online food delivery company based in Chennai, Tamil Nadu, IN, is seeking an Online Customer Success Representative to join their team on a part-time basis. As an Associate Level position, this role requires a minimum of 2 years of experience in a customer service or related field.

Responsibilities: 1. Interact with customers through various online platforms to resolve their queries, issues, and concerns in a timely and professional manner. 2. Provide support and guidance to customers regarding the use of Faasos' online platform, services, and products. 3. Proactively engage with customers to ensure their satisfaction and promote loyalty to the brand. 4. Conduct research and gather feedback from customers to identify areas for improvement in Faasos' services. 5. Collaborate with the internal team to implement customer-focused solutions and enhancements. 6. Assist in maintaining accurate records of customer interactions and feedback for analysis and reporting.

Requirements: 1. Strong communication skills, both written and verbal, with a customer-centric approach. 2. Ability to work independently and in a team environment. 3. Proficient in using online tools and platforms for customer service purposes. 4. Driven and motivated to exceed customer expectations and deliver delight in every interaction. 5. Strong research and critical thinking skills to analyze customer feedback and suggest improvements. 6. Equal opportunity mindset and commitment to providing excellent service to all customers.

Benefits: 1. Profit sharing opportunities based on performance. 2. Life insurance coverage for peace of mind. 3. Remote work flexibility to accommodate personal schedules and preferences.

Working Environment: At Faasos, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing the best possible service to our customers and creating a positive and supportive work environment for all employees.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Faasos is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and strive to provide equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.