Online Customer Success Representative

Job Description:

HealthifyMe, a leading digital health and wellness company based in Mumbai, Maharashtra, IN, is seeking a part-time Online Customer Success Representative to join our team. This entry-level position is ideal for individuals with at least 1 year of experience who are resilient, energetic, and possess strong emotional intelligence and project management skills.

Responsibilities: 1. Engage with customers through online platforms to provide product support and ensure customer satisfaction. 2. Proactively address customer inquiries, concerns, and feedback in a timely and professional manner. 3. Collaborate with internal teams to troubleshoot and resolve customer issues. 4. Monitor customer usage data to identify trends and opportunities for product improvement. 5. Assist in the development and implementation of customer success strategies. 6. Contribute to the overall success of the customer success team and the company as a whole.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Excellent verbal and written communication skills. 3. Strong organizational and time management abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office Suite and online communication tools. 6. Understanding of basic project management principles.

Benefits: - Visa sponsorship for qualified candidates - Paid sick leave - Disability insurance

Working Environment: Join a company that pioneers change and sets industry benchmarks in the digital health and wellness space. Our team is dedicated to improving the lives of our customers through innovative products and services.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: HealthifyMe is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.